Cancellation Policy

Policy Skills cancellation policy is to offer:

  • a full refund for cancellations or deferments up to 4 weeks prior to commencement of the program 
  • a 50% refund for cancellations from 4 weeks and up to 2 weeks prior to program commencement.  (We recommend your organisation sends another staff member, rather than requesting a cancellation, if the person registered cannot attend.  There is no additional charge for substitution of the previously registered participant.
  • no refund for cancellations within 2 weeks of program commencement.   (We recommend your organisation sends another staff member, rather than requesting a cancellation, if the person registered cannot attend.  There is no additional charge for substitution of the registered participant.)
  • transfers requested within 2 weeks of the program commencement may be accepted subject to workshop availability and space.  Transfer fees may apply.  As above we recommend sending a substitute participant.